Version of 11.11.2026. Service operator: Hushdeak Ltd (135743157882).
Privacy does not mean impunity: we review every complaint and block servers used for any of the activities below.
1. Prohibited
- Child sexual abuse material — zero tolerance: immediate deletion of the server without notice and a report to the competent authorities.
- Distributing malware, running botnets, phishing, fake websites.
- DDoS attacks, hacking, unauthorised scanning and password guessing against other systems.
- Bulk spam (email, messengers, SMS).
- Fraud, carding, selling stolen data or accounts.
- Incitement to violence, terrorism, trafficking in people, weapons or drugs.
- Copyright infringement after a substantiated complaint from the rights holder.
- Cryptocurrency mining on shared-resource plans.
- Anything else illegal in the country where the server is located.
2. How to file a complaint
Complaints are accepted through the form at www.hushdesk.shop/abuse, no registration needed. Please include:
- The type of violation.
- The server IP address.
- Date and time (with time zone).
- Evidence: logs, email headers, links, screenshots.
- A contact for our reply (optional).
3. How we handle complaints
| Timeframe | What happens |
|---|---|
| Within 24 hours | We confirm receipt and start reviewing |
| Within 48 hours | We notify the customer through a support request and require the violation to stop; in case of clear harm (attack, phishing, malware) we block the server immediately |
| Repeated or serious violation | We delete the server without a refund |
Complaints without evidence or with insufficient details may be rejected. We do not disclose any customer data to the complainant.
4. Complaint records
The complaint and the measures taken are kept for up to 12 months to detect repeat violations.